Paying at Silkybase should be quick and clear. Our checkout is simple, secure and flexible, so you can focus on choosing what to wear.
Accepted payment methods
At checkout you can choose from these payment methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
How and when you are charged
All payments are in British pounds (GBP), and the full amount is charged when you place your order. For a short while your bank may list the amount as pending before it goes through, which is quite normal. All prices include applicable taxes. Should we cancel or turn down an order that you have paid for, you receive a full refund to your original payment method within 7 days.
Secure checkout
Every transaction is protected with SSL encryption, and we only work with established payment providers. Those providers process the payment themselves, so your full card number never lands on our systems.
Trouble at checkout?
If a payment does not go through, first check that your details match the details your bank has on file. Still stuck? Email support@silkybase.co and our team will help.
Keeping payments safe
To keep shopping safe for everyone, unusual activity is flagged. When an order looks unusual, we may get in touch to check your details before we send it.
We want every Silkybase order to feel safe, from browsing to paying.