What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. Every payment runs over an encrypted SSL connection, so your details stay private.
Do you offer free shipping?
Yes. Delivery costs nothing on any UK order, however small. Import duties and fees are already paid when we ship, so there is nothing extra to pay on delivery.
How long does delivery take?
We prepare your order within 1 to 3 business days, and delivery then takes 4 to 8 business days, so in total most parcels reach you within 5 to 11 business days. We send your parcel with YunExpress to the United Kingdom, where Royal Mail takes over and delivers it to your door. You receive a tracking link as soon as your parcel is on its way.
My parcel is late. What now?
First check the tracking link in your shipping email. If your parcel has still not arrived 11 business days after your order, write to support@silkybase.co and we will send you a new item at no cost.
What is Silkybase?
Silkybase is an online clothing store for women and men in the United Kingdom. We sell easy knitwear, relaxed denim, clean shirts and comfortable trainers, chosen for how they feel and how often you will wear them.
How do you protect my card details?
Checkout runs over an encrypted SSL connection, and your full card number is handled by our payment providers, never stored by us.
Do you ship internationally?
Not at the moment: for now our deliveries go to UK addresses only. If that changes, we will announce it here first.
What is your return policy?
Changed your mind? No problem. Within 30 days of delivery you can still ask for a return: write to support@silkybase.co and we will guide you through it. You pay the return postage, which usually costs about £17, depending on the carrier and the service you choose. Full details are in our refund policy.
Do you accept exchanges?
Yes. Tell us at support@silkybase.co which size or colour you would like instead, and we will help you swap it.
How long do refunds take?
Once your return reaches us, we check it and refund you to your original payment method within 7 days of its arrival. Your bank may need a little extra time to show it on your statement.
Can I update or cancel my order?
As long as your order has not shipped yet, we can often still change or cancel it. Contact us as soon as possible after ordering and we will do our best. Should we cancel or turn down an order that you have paid for, you receive a full refund to your original payment method within 7 days.
Still need help?
Write to support@silkybase.co and a member of our team will help. We aim to reply within 12 hours.